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Pros & Cons
Unified customer experience platform
Tools for active customer engagement
Actionable insights generation
Timely feedback-based actions
Diverse features array
Over 1000 survey templates
Single-click survey translations
Global audiences reach
Customizable visuals
Brand-aligned visuals
Variety of survey channels
SMS and email surveys
One-click integrations with apps
Swift survey data exchange
Ticket Management feature
Quick feedback actioning
Reputation Management feature
Public feedback management
Brand reputation protection
Conversational surveys feature
Employee Assessments feature
Feedback Forms
Data visualization
Themes and designs personalization
Personalized dashboards
Automated worklows
No offline mode
Translation accuracy not specified
Limited integration options
Template over-reliance
Not open-source
No sentiment analysis
Limited customization options
No multi-user collaboration
