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Feedback Navigator

Feedback-Navigator

Description

Feedback Navigator is an Artificial Intelligence tool used for analyzing user feedback. The tool caters to a variety of users such as business owners, property managers, product teams and consultants. It helps extract valuable insights from user feedback, aiding in understanding customer sentiment and identifying common requests. Feedback Navigator supports various data sources, allowing users to import customer feedback from platforms like Trustpilot, Booking.com, and Yelp. Users also have the option to upload a CSV file or use the tool’s API. The feedback can be customized into specific categories, and sentiment analysis is performed to extract accurate sentiment from the is feedback. Request detection provides a quick overview of the most common request from customers, enabling timely action. Users can also design custom workflows using webhooks, which can be set trigger when a new review is analyzed. Further, Feedback Navigator allows data exportation using CSV, enabling users to perform customized analysis or visualization externally. There’s a free trial to get started, with options for different subscription plans based on usage. The tool can be used for various use cases like analyzing customer feedback for property management, gyms, product teams, hotels, consultants, restaurants and others.

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Pros
API integration
Assists various businesses
Automated scraping
CSV data exportation
CSV upload available
Custom category definition
Custom workflows with webhooks
Free trial availability
Multiple data sources
One-time credit options
Quick customer insight extraction
Request detection
Sentiment analysis
Subscription based usage
Supports multiple platforms
Cons
Limited category customization
Limited data sources
No dedicated support
No free version available
No integration with CRM
No mobile app
No multilingual support
No real-time analysis
No user manual/guide
Unclear pricing scheme

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