Supermoon is an AI-powered team inbox for growing teams. If you’re currently overpaying for an enterprise helpdesk platform, or you’re still using an email inbox for customer support, you need Supermoon today! Upgrade to the shared inbox you’ve been looking for. Supermoon’s omnichannel inbox lets you manage customer requests from Gmail, Outlook, Instagram, and website chat. Now you can connect them ALL in your shared inbox, invite your teammates to collaborate, and reply to customer messages with a single login. Save more time with Personalized AI. Personalized AI utilizes your business’s FAQ or knowledge base to give you a head start on every support request. By generating customized replies to each customer question, our users are cutting their manual response time in half! Set up your Supermoon support inbox in minutes and start saving time today.
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Pros
Consistent reply tone
Correct grammar in replies
E-commerce and customer service
Enhanced reply insight
Facilitates customer relationships
Improves customer support experience
Inbox content preview
Increases internal communication efficiency
Manages team chats
Reduces unnecessary conversations
Replaces meaningless subject lines
Shared Inbox feature
Shopify integration
Streamlines customer support
Urgent message prioritization
Correct grammar in replies
E-commerce and customer service
Enhanced reply insight
Facilitates customer relationships
Improves customer support experience
Inbox content preview
Increases internal communication efficiency
Manages team chats
Reduces unnecessary conversations
Replaces meaningless subject lines
Shared Inbox feature
Shopify integration
Streamlines customer support
Urgent message prioritization
Cons
Limited team chat functionality
Message summaries may omit details
No mentioned customer support for tool
No multi-language support mentioned
Only integrates with Shopify
Pricing transparency missing
Restricted to E-commerce use
Sentiment detection accuracy unclear
Unclear compatibility with multiple platforms
Message summaries may omit details
No mentioned customer support for tool
No multi-language support mentioned
Only integrates with Shopify
Pricing transparency missing
Restricted to E-commerce use
Sentiment detection accuracy unclear
Unclear compatibility with multiple platforms
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