Userscom

Userscom is an AI-powered ticketing software that is designed to enhance productivity in customer support workflows. It focuses on simplicity and smart design, delivering a clutter-free user interface to ensure maximum productivity. Userscom is fashioned to augment customer interactions by identifying important tasks and streamlining them into to-do lists, adding to the user’s productivity. It has a ‘Follow Up’ feature that helps to track significant tickets. Another main feature is ticket categorization, wherein the software uses AI to sort tickets into relevant groups or tabs for a more structured organization. Another time-saving feature is AI composition of customer responses based on conversation context. Userscom also makes customer information easily accessible while responding to tickets by showcasing relevant customer information on the side. By integrating with the user’s website, Userscom provides diverse methods of communication for visitors such as contact forms, popup chat widgets, and APIs that can be used to extend existing forms to interact with the Userscom dashboard.