ServiceBell is an all-inclusive sales driven AI software platform with intent-powered inbound and outbound capabilities. It includes a number of features aimed at streamlining the sales process and identifying potential leads.
One of its key tools is the Visitor ID which uses first-party intent data to identify and track website visitors. The platform also includes outbound features like an AI Parallel Dialer and Virtual Salesfloor that provide an efficient way to perform outbound calls in either power or parallel mode, additionally incorporating features like voicemail drop and spam monitoring.
For inbound sales, it offers live chat, journey builder and scheduling features. A standout feature is the platforms real-time cross-platform analytics that gives an overview of performance and, along with many integrations available such as syncing with CRM and sequencing tools, offers robust data analytics and insights.
These features work to help marketing teams build more business pipeline from their website, aid product-led sales by converting free trials into paying customers, and facilitate instant sales meetings with website visitors for inbound sales.
The platform also emphasizes its capability to notify when high-value accounts and contacts visit the site and engage in real-time.
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Pros & Cons
Inbound and outbound capabilities
Streamlines sales process
Identifies potential leads
Visitor ID tool
Utilizes first-party intent data
Voicemail drop
Spam monitoring
Live chat integration
Scheduling feature
Journey builder
Real-time cross-platform analytics
Integration capabilities
Robust data analytics
Conversions from free trials
Instant sales meetings
High-value account notifications
Real-time engagement
Virtual Salesfloor
Power or parallel mode
CRM sync
Sequencing tool integration
Video Live Chat
Enables product-led sales
Automated account & contact lookup
Session, pageview, & visitor logs
Channel tracking
Video agent transfer
Proactive & reactive video calling
Custom alerts to individuals/teams
Mobile app push notifications
User & team routing
Custom events & availability
Account & contact list sync
Contact clickthrough detection
Custom branching logic
Embedded alerts & routing
Ad traffic detection & alerts
Enterprise-grade security
White glove onboarding
Custom integration
Intent-powered inbound and outbound
Lacks multilingual support
No mobile app availability
Limited integrations
Complex setup
No free version
No 24/7 customer support
Lack of customizability
Expensive for small businesses