Feedback Navigator

Feedback Navigator is an Artificial Intelligence tool used for analyzing user feedback. The tool caters to a variety of users such as business owners, property managers, product teams and consultants. It helps extract valuable insights from user feedback, aiding in understanding customer sentiment and identifying common requests. Feedback Navigator supports various data sources, allowing users to import customer feedback from platforms like Trustpilot, Booking.com, and Yelp. Users also have the option to upload a CSV file or use the tool’s API. The feedback can be customized into specific categories, and sentiment analysis is performed to extract accurate sentiment from the is feedback. Request detection provides a quick overview of the most common request from customers, enabling timely action. Users can also design custom workflows using webhooks, which can be set trigger when a new review is analyzed. Further, Feedback Navigator allows data exportation using CSV, enabling users to perform customized analysis or visualization externally. There’s a free trial to get started, with options for different subscription plans based on usage. The tool can be used for various use cases like analyzing customer feedback for property management, gyms, product teams, hotels, consultants, restaurants and others.