Aloware is a top-rated contact center software equipped with modern communication and automation tools, making it ideal for various industries including real estate, law firms, finance, solar, recruitment, and automotive. It offers a feature-rich suite designed to enhance customer engagement and improve deal closures for small to mid-sized businesses. Aloware’s key offerings include an advanced sales dialer, business texting tools, sales automation options, compliant calling, AI voice analytics, post-call CSAT surveys, and AI SMS bot. It also features seamless integrations into a multitude of popular CRM systems, thus, allowing users to efficiently manage calls and texts directly within their CRM environment. Another significant feature is Aloware’s AI analytics power, offering insightful metrics for better customer interaction understanding. Aloware aims to equip businesses with efficient, scalable communication solutions for their contact centers, contributing towards streamlined operations and improved customer experiences.
Description
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Pros
2-way business texting
Advanced queue manager
Advanced sales dialer
Advanced voice analytics
Affordable agent plans
Auto handle voicemails
Automated text-backs
Boosted deal closures
Business texting tools
Call campaigns support
Call recording and transcription
Cloud-first virtual phone system
Competition with other software
Compliant calling feature
CRM calling & texting
CRM record lookup
Efficient
Embedded dialer in CRM
Enhanced customer engagement
Enhanced customer experiences
Insightful metrics
Instant number provisioning
Local presence dialing
Major CRM systems integration
Modern communication and automation
Multitude of integrations
Parallel calls management
Post-call CSAT surveys
Power dialer feature
Productivity enhancement
Queue controls
Real-time voice analytics
Sales automation options
Satisfaction analysis
Scalable solutions
Script and template support
Seamless CRM integrations
Smart call routing
Smart transcription feature
Streamlined operations improvement
Texting open rate tracking
Unlimited calls and texts
Various industry application
Voicemail auto handling
Advanced queue manager
Advanced sales dialer
Advanced voice analytics
Affordable agent plans
Auto handle voicemails
Automated text-backs
Boosted deal closures
Business texting tools
Call campaigns support
Call recording and transcription
Cloud-first virtual phone system
Competition with other software
Compliant calling feature
CRM calling & texting
CRM record lookup
Efficient
Embedded dialer in CRM
Enhanced customer engagement
Enhanced customer experiences
Insightful metrics
Instant number provisioning
Local presence dialing
Major CRM systems integration
Modern communication and automation
Multitude of integrations
Parallel calls management
Post-call CSAT surveys
Power dialer feature
Productivity enhancement
Queue controls
Real-time voice analytics
Sales automation options
Satisfaction analysis
Scalable solutions
Script and template support
Seamless CRM integrations
Smart call routing
Smart transcription feature
Streamlined operations improvement
Texting open rate tracking
Unlimited calls and texts
Various industry application
Voicemail auto handling
Cons
Lacks digital channel support
Lacks Omnichannel capabilities
Limited integrations
No automation for emails
No free version available
No live chat options
No predictive dialing
No video support
Only aimed at SMBs
Lacks Omnichannel capabilities
Limited integrations
No automation for emails
No free version available
No live chat options
No predictive dialing
No video support
Only aimed at SMBs
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