Yelp Assistant is a conversational AI feature that revolutionizes the method of discovering and engaging with service professionals. With a focus on helping users solve a diversity of projects within areas such as home, local, auto, beauty, pet, real estate, events, financial services and more, Yelp Assistant is designed to understand the user's needs and suggest service providers accordingly.
This tool effectively guides users through the process of identifying the right professional for the job by understanding the context of your project or problem, and then matching it to businesses that are most suited to assist.
Yelp Assistant differs from other solutions with its capability to accurately interpret your problem to identify the optimal provider. It largely relies on the large language models (LLMs) technology which is trained on Yelps extensive dataset, including Request a Quote, business information and others.
Through a personalized conversation with the user, Yelp Assistant collects the necessary details a professional would need to evaluate your project, create a detailed project request, and send it on the user's behalf to relevant service providers.
This results in better responses from businesses with accurate pricing and availability. Yelp Assistant can be accessed from the Projects tab on iOS and will be available on Android at a later date.
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Pros & Cons
Diverse project assistance
Accurate service provider matching
Context understanding
Personalized user engagement
LLMs technology
Extensive Yelp dataset utilization
Detailed project request creation
Connects with relevant providers
Better business responses
More accurate pricing
iOS and Android compatible
Wide range of service categories
Automated project submission
Efficient business matching
Personalized project recommendations
Reduces guesswork in hiring
User conversation for detail collection
One-click response options
Decision paralysis relief
Efficient service pro communication
Integration of Yelp content into third-party platforms
Natural language search experiences
Enhancements streamline restaurant operations
Yelp Guest Manager for streamlined front-of-house operations
Improved restaurant analytics
New table usage analytics
Automated SMS confirmations for restaurant bookings
Front-of-house communication centralization
Host-optimized table assignments
Personalized guest experiences via Party Highlights
Automated text message place-in-line updates
User-friendly Yelp Kiosk
Efficient diner communication
Efficient staff utilization
Better preparedness for restaurant shifts
Android access delayed
Depends on Yelp's dataset
May suggest inappropriate professionals
Over-reliance on language models
Limited to Yelp's categories
No web version
Diverse project fields, user confusion
Limited user responses
Presumed business response quality
Inability to manage large projects