Viqal’s Virtual Concierge

Viqal’s Virtual Concierge is an AI tool designed specifically for hotels, with the aim of automating guest inquiries and upselling services. Functioning via WhatsApp, it intends to offer convenience to guests and assist hotel staff. The tool automates tasks such as booking adjustments, check-ins, and inquiries, saving hotel staff valuable time. Furthermore, it identifies when the conversation needs to be handed over to human staff for more complex queries. The integration of the Virtual Concierge with a hotel’s existing tech stack, such as PMS, CRM, and CRS systems, promises a unified solution for guest service and efficient management. It allows guests to change their reservation details, access amenities, order extras, request assistance, or report issues. Ensuring optimal convenience, the tool operates 24/7, engaging with guests from pre-arrival to post-departure without the need for app downloads. From the revenue perspective, it provides opportunities to upsell amenities and services through smart recommendations in guest chats. To serve guests better, the tool can be customized for specific inquiries ensuring that they have a personalized and efficient experience. Overall, the tool appears to be designed to offer convenience for guests, assist in effective management for staff, and increase revenue through upselling opportunities.