Viqal's Virtual Concierge is an AI tool designed specifically for hotels, with the aim of automating guest inquiries and upselling services. Functioning via WhatsApp, it intends to offer convenience to guests and assist hotel staff.
The tool automates tasks such as booking adjustments, check-ins, and inquiries, saving hotel staff valuable time. Furthermore, it identifies when the conversation needs to be handed over to human staff for more complex queries.
The integration of the Virtual Concierge with a hotel's existing tech stack, such as PMS, CRM, and CRS systems, promises a unified solution for guest service and efficient management.
It allows guests to change their reservation details, access amenities, order extras, request assistance, or report issues. Ensuring optimal convenience, the tool operates 24/7, engaging with guests from pre-arrival to post-departure without the need for app downloads.
From the revenue perspective, it provides opportunities to upsell amenities and services through smart recommendations in guest chats. To serve guests better, the tool can be customized for specific inquiries ensuring that they have a personalized and efficient experience.
Overall, the tool appears to be designed to offer convenience for guests, assist in effective management for staff, and increase revenue through upselling opportunities.
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Pros & Cons
Automates hotel guest messaging
Works via WhatsApp
Automates booking adjustments
Automates check-ins
Identifies need for human intervention
Integrated with hotel's tech stack
Allows amenity access and extras ordering
Operates 24/7
No need for app downloads
Upsell amenities and services
Customizable for specific inquiries
Provides personalized experience
Guests can change reservation details
Guests can report issues
Pre-arrival to post-departure engagement
Onboarding within 1 hour
Seamlessly integrates with PMS/CRM/CRS
Digital keys for room access
Upselling through personalized messages
Detects upsell opportunities in chats
Guests can update booking in WhatsApp
Recommends via proactive messages
Analytical tools for messages tracking
Swift reservation and check-in handling
Tracks upselling made by concierge
80% of inquiries automated
Automated services accessible through WhatsApp
Save 15 minutes per reservation
Curated list of upsell options
Automated personalized recommendations
Increased revenue per reservation
Reduces email and phone calls
Increases guest satisfaction
Supports mobile check-ins
Sends pre-check-in forms
Increases upsell revenue
Enhances guest experience
Automation with personal touch
Customizable guest interactions
Automates routine guest inquiries
Reduces staff workload
Low turnover by automating tasks
Increases booking revenue by 6%
Lessens emails and phone calls
Recognizes moments for upselling
Provides quick efficient communication
Guides guests through options
Smart, human-like responses
Updating reservations with ease
WhatsApp exclusive
Integration complexity with PMS, CRM, CRS
Dependent on guests' WhatsApp usage
Requires PMS for optimal performance
Customization time for specific inquiries
Limited handling of complex queries
Alternatives
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