Trainn is a Customer Education Platform designed primarily for SaaS businesses. It serves as a comprehensive solution for businesses to boost product adoption, streamline customer onboarding, and strengthen customer retention.
Notably, the platform allows businesses, particularly SMBs, to roll out customer education and training programs at scale. It comprises valuable features including Videos with voiceovers for effective customer training, Instructional and Interactive guides, a self-serve Knowledge Hub that operates on a no-code basis, and a Learning Management System (LMS) with no-code capabilities offering academy, quizzes, and certifications.
Businesses can also utilize Trainn to enhance their customer, partner, and sales enablement training. Moreover, the tool offers a plethora of resources like a help center with helpful videos, a blog discussing best practices, and a comprehensive guide for choosing a Knowledge Base.
By leveraging Trainn, businesses can educate their customers more effectively, promoting greater understanding and usage of their product.
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Pros & Cons
Designed for SaaS businesses
Boosts product adoption
Streamlines customer onboarding
Strengthens customer retention
Scales customer training programs
Includes voiceover videos
Offers instructional guides
Contains interactive guides
Self-serve Knowledge Hub
No-code operation
Learning Management System
Offers academies, quizzes, certifications
Enhances customer training
Improves partner training
Boosts sales enablement training
Robust resource collection
Help center with videos
Informative blog
Comprehensive Knowledge Base guide
Promotes product understanding
Increases product usage
Fast content creation
Public or private knowledge base
In-app widget for knowledge base
Personalized onboarding experiences
Built-in assessments and rewards
Advanced video and learner analytics
Complete academy customization
Answer customer queries autonomously
Creates personalized learning paths
Quantifies learner engagement
High performance ranking on G2
Convenient demo booking
14-day free trial
Referral program
Product videos, guides and academies
Screen recording transformation
Available in multiple languages
Automated zooms and spotlights
Shareable guide links
Features walkthrough conversion
Scenario-based video creation
No design and dev dependencies
Schedule personalized demo
Customer retention and adoption focus
Supports sales training enablement
Role-based unique onboarding
Customizable brand assets on academy
Lacks eCommerce functionality
No student mobile app
No offline access
No multi-lingual support
No gamification features
No API integrations mentioned
Limited customization options
No SCORM compliance
No instructor-led training
Not feature rich for larger organizations
