tawk.to is a suite of free, comprehensive chat tools for websites. Its offering includes live chat software which allows businesses to monitor real-time traffic and interact with visitors on their website.
In addition to the live chat feature, the platform also serves as a Customer Relationship Management (CRM) tool where contacts can be managed and organized efficiently.
It provides a Help Center feature, aimed at empowering customers to self-serve by accessing available resources. tawk.to also offers 'Chat Pages' for businesses to create a customizable live chat experience on their websites.
The platform supports team chat for improved collaboration among team members. One notable new feature is 'AI Assist', an artificial intelligence feature that enables businesses to train fully automated bots for their websites.
The various services offered by tawk.to can be especially beneficial for customer service, allowing efficient response to customer inquiries, and proactive engagement with potential customers.
For businesses seeking remote assistance, the platform also has an option to hire chat agents or virtual assistants from a range of specializations. Despite its extensive feature set, tawk.to maintains a commitment to accessibility with an easy set-up process.
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Pros & Cons
Free comprehensive chat tools
Includes live chat software
Real-time traffic monitoring
Interactivity with website visitors
In-built CRM tool
Contacts management and organization
Help Center feature for self-service
Provision of Chat Pages for customization
Supports team chat for collaboration
Efficient response to customer inquiries
Proactive engagement with potential customers
Option to hire chat agents or virtual assistants
Multiple language support
Easy set-up process
Suite of services beneficial for customer service
Remote assistance for businesses
Customizable live chat experience
Javascript API
Group messaging availability
Screen sharing capability
Real time customer activity tracking
Unlimited history
Geo IP Tracking
Secure encryption
Visitor information provision
Detailed Reporting
Message filtering and sentiment tracking
Custom tabs
Automated Translation (beta)
In-Chat Payments (beta)
Unlimited agents
File Transfer
Domain Restriction
Scheduler
Aliases and departments
Video and voice add-ons
Agent to Agent Messaging
Message sneak-peek feature
High Load Dashboard
Multilingual support with 45+ languages
Ban/Unban Visitors
Agent Alerts
Desktop Notifications
Access through multiple platforms
Message sneak-peek feature
Limited bot training capabilities
Lacks on-premise solution
Dependent on Google Cloud
Limited customization options
Potential latency issues
No data backup options
No multi-channel support
Hiring chat agents costs
Not suitable for heavy traffic
New features might be unstable
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