Sierra

Sierra is a conversational AI product designed to transform customer service. Its AI agents utilize language processing and human-level reasoning to deliver empathetic customer support intuitively and authentically. With the capability to understand context, jargon, typos, and adapt to each customer’s specific needs and emotions, Sierra provides responsive and inclusive support in the language of the user’s choice. Beyond answering questions, Sierra AI agents take real-time actions to solve customer’s problems, including processing exchanges, scheduling deliveries, updating subscriptions, or changing reservations. When unable to solve a problem, the agent prepares a detailed summary to facilitate effective and efficient management of escalations by customer service teams. Sierra ensures around-the-clock service, scalability during high demand periods and it is continuously updated to be ready for new products or policies. The AI agent continually learns from interactions to improve its performance. Sierra also features built-in quality assurance workflows, tagging and categorizing each conversation for tracking and optimization. It is designed with focus on trust, security and compliance, with the AI agents only accessing the users record systems in a predefined and controlled manner to adhere to established policies and security procedures.