SharurAI Xbot is an AI-chatbot platform designed to enhance customer service. It empowers businesses with intelligent, customized virtual assistant solutions.
The platform is fueled by AI, allowing immediate support from AI-agents, quick responses through AI co-pilots, and immediate AI-driven insights for leaders.
It offers advanced features like seamless bot-to-human transition, flexible control of conversations, editable knowledge base, and multi-user facility for better remote interaction.
Extensive customization options allow the chatbot's behavior and appearance to align with a specific brand identity. SharurAI Xbot includes an intent finder feature that understands and indicates customer behavior.
It also supports multiple languages, ensuring efficient exchanges across diverse languages. Multi-channel support enables efficient communication across different platforms like WordPress, WhatsApp, Zapier, Facebook Messenger, and Shopify.
The platform seamlessly integrates real-time customer engagement, AI-powered ticketing, email management solutions, and live chat into its operational flow.
In addition, it offers advanced collaborative features for group and member management for ticketing and chat platforms. This platform also gives access to a dedicated API for each chatbot, enabling developers to create custom solutions.
Lastly, SharurAI Xbot includes a robust knowledge base that integrates various document formats and web content for enhanced user interactions.
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Pros & Cons
Seamless bot-to-human transition
Flexible conversation control
Editable knowledge base
Multi-user facility
Advanced chatbot customization
Real-time customer engagement
Intent Finder feature
Multiple language support
Multi-channel support (WordPress, WhatsApp, Zapier, Facebook Messenger, Shopify)
Email management solutions
Live chat feature
Group and member management
Dedicated API access
Robust integrated knowledge base
Supports multiple document formats
Collect and manage leads
Customizable chatbot behavior and appearance
MailChimp integration
Real-time insight visuals
Real-time analytics dashboard
Advanced collaborative features
Custom solution development
No iOS app
Lacks offline functionality
Limited analytics features
Pricing is high
Updates are rare
Slack integration not available
WhatsApp integration not available
Messenger integration not available
Limited user-interface options
Only 5 chatbots/month
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