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SawalAI is an AI-powered chatbot creator designed to provide automated customer support and lead generation for websites. Users can train the chatbot on their specific data, build FAQ and Knowledge Base from chat history, thereby reducing the load on customer support agents.

The chatbot can be customized and deployed across various industries and applications. Besides being deployed on a website, the chatbots can also be connected to various other platforms such as Slack, Whatsapp, Phone/IVR, and can be used to generate FAQs or Gmail templates.

Offering an Omnichannel presence, it provides customers with swift responses to their queries and helps in collecting visitor contact information. It is also capable of answering pre-sales queries and giving product recommendations.

The chatbot can be customized according to the theme and appearance of the brand, and for additional payment, businesses can opt to remove the SawalAI branding.

The platform also supports integrations with tools like Slack, Zapier, and Whatsapp and offers a feature to smoothly handover the chat to a human who can view the full chat history.

Aimed at providing a no-code AI Chatbot solution, once the content is uploaded, SawalAI ensures that the bot is ready for publishing within minutes.

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Pros & Cons


  • Customizable chatbot
    Multi-platform integration
    Automated customer support
    Collects visitor contact information
    Answers pre-sales queries
    Product recommendation feature
    Branding customization
    No-code solution
    Quick deployment
    Integration with Slack, Zapier
    Smooth handover to human
    Chat history visibility
    Trainable on specific data
    FAQ and Knowledge Base
    Omnichannel presence
    Lead generation capability
    Supports multiple industries
    Website integration
    Chatbot appearance alignment
    GPT-4 model for accuracy
    Preview before publishing
    Improve bot answers
    Whitelabel option
    Efficient query response
    24/7 availability
    Theme customization according to brand
    Gmail template generation
    File, Docs, Website sources
    Connected to Phone/IVR


  • No voice recognition feature
    White label costs extra
    Limited integration options
    No multi-language support
    No facial recognition
    Content upload manual
    No chat history export
    Undefined privacy handling
    No customization options for IVR
    No AB testing support

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