Resolve247 is an AI-powered chatbot platform designed to provide instantaneous customer support. The chatbot is trained on the user's website or knowledge base, providing quick, accurate responses to customer queries around the clock, thereby reducing the volume of support tickets.
The tool works by integrating with an existing support ticket system, and it automatically feeds repetitive questions to the AI chatbot to respond. Leveraging your existing documentation, the chatbot provides links to relevant source material with each answer and can automatically include manual responses into its knowledge base.
Customizability options allow the appearance to match your brand and blend into your website's color scheme. Other features include automatic translation, allowing the chatbot to respond in the language it is spoken to, and an option for human contact messages to be sent to your preferred email within your ticketing system.
In terms of setup, it requires adding a single line of code to your website/knowledgebase for implementation. The onboarding process is straightforward, and assistance during setup is available.
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Pros & Cons
24/7 customer support
Instant response
Knowledge base training
Website integration
Automatic repetitive question handling
Support ticket system integration
Links to relevant source material
Automatically includes manual responses
Brand customizability
Color scheme blending
Automatic translation
Option for human contact
Email preference within ticketing system
Single line code setup
Straightforward onboarding
Available setup assistance
Reduced support tickets
Instant ticket answer
Anti-Hallucination Guarantee
Zero Switching-Cost
Human Touch option
Relevant sources provided
Auto Knowledge Top Up
Money-back Guarantee
Hobby, standard, pro, ultimate plans
Chatbot variants
Unlimited embeds
Sources capacity
Auto-refresh
Knowledge As A Service
Historical Chat Audit
White label
Monthly to daily plan refresh
GPT-4 Turbo
Requires website/code integration
Training limited to own knowledgebase
Depends on existing support system
No multi-channel integration
No standalone mobile app
Repetitive question handling only
Limited customization options
No voice recognition
Charges based on questions volume
High-tier features are expensive
