PerfectBot

PerfectBot is an AI agent add-on to Gorgias. It provides instant and accurate responses to customer questions, 24/7. PerfectBot studies help center, past tickets, and best practices of an online store to deliver context-aware responses. Thanks to OpenAI technology, PerfectBot handles complex support conversations in natural language. Our AI agent enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. PerfectBot offers a one-click integration with Gorgias. It works natively with Gorgias’s help desk to create a seamless experience for your agents and customers. Every interaction between the bot and the customer is saved as a ticket in the Gorgias back-office, allowing the team to monitor the quality and accuracy. It’s capable of dealing with a wide variety of customer inquiries, and in cases of more complex issues, it can smoothly transfer the conversation to a human support team member. PerfectBot boosts Gorgias automation features, leading to a full conversational experience. Additionally, the app cooperates smoothly with the Gorgias order management widget.