Perfect Wiki is an AI-powered platform designed to convert your company's database of knowledge into a continually evolving help center located within Microsoft Teams.
By collating content such as SOPs, FAQs, manuals, and guides, it provides a self-service repository for information. The platform features an AI chatbot function which produces automated responses to repetitive questions, providing detailed answers derived directly from your company's specific dataset.
Perfect Wiki is designed to seamlessly integrate into the workflow of your employees by operating directly within the Microsoft Teams environment, thereby reducing the time wastage often associated with context switching between different platforms.
Additionally, Perfect Wiki offers automated AI-generated weekly reports designed to enhance the knowledge base by identifying data gaps and opportunities for updating information.
These reports also enable the tracking of document alterations, the identification of popular content, and the exposure of unsuccessful search queries or bot responses.The tool takes appropriate security measures by storing user content in compliance with the GDPR and encryption in transit.
Furthermore, it ensures redundancies with automatic data backups held for up to 60 days.
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Pros & Cons
Integrated with Microsoft Teams
Personalized responses from company data
Reduces context switching
Identifies data gaps
Tracks document changes
Identifies popular content
Exposes unsuccessful search/bot queries
GDPR compliant
Encrypted user content
Automatic data backups
Stellar user ratings
Multiple language support
Generates direct links to related content
Automatic version control
Can lock content from editing
Automated content import/export
Integration with Microsoft Single Sign-On
Option for manually editing
Enhances collaboration with teams
Professional looking self-service help center
Incorporates knowledge from multiple sources
Ability to create/edit content within Teams
Supports multiple knowledge bases
Pricing plans suitable for different businesses
Can be pinned in Teams personal chat
Endorsed by Microsoft
Identifies and tracks active users
Identifies content updates
Highlights unanswered bot queries
Automatically gives all organization members access
Integrated with Microsoft CoPilot/SharePoint/Office 365
Scheduled backups in the Ultimate Plan
Offers dedicated Success Manager in Ultimate Plan
Limited to Microsoft Teams
Possible language understanding issues
Dependent on dataset accuracy
Limited chatbot requests
Requires additional users purchase
No offline mode
Limited data backup duration
Restrictive pricing plans
No multi-platform support
Implicit privacy concerns
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