Feedback Rivers is a comprehensive feedback aggregator tool that simplifies the process of collecting, understanding, and acting on customer feedback. The tool allows you to combine feedback from various sources into a single platform where it can be easily accessed, facilitating the task of understanding customer needs and expectations. The service easily integrates with a variety of commonly used tools such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot amongst others, requiring no additional coding skills or technical knowledge. Feedback is also forwarded to Slack channels thereby making it visible and transparent to your team. Feedback Rivers is designed with a focus on enhancing customer-centric habits and making the process of going through feedback intuitive and straightforward. AI-powered insights assist in comprehending customer sentiments, tracking product performance over time and understanding areas for product improvement.
Description
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Pros
Act-on-feedback feature
Aids product and CX improvement
Comprehensive customer insights
Convenient Slack channels
Customer needs comprehension
Customer-centric focus
Easy-to-access single platform
Easy-to-digest feedback format
Efficient feedback analysis
Efficient feedback collection
Enhanced customer understanding
Enhances feedback visibility
Enhances transparency in team
Feedback aggregation
Feedback analysis support
Feedback browsing facilitated
Feedback forwarded to Slack
Feedback transparency
Feedback visibility
Free trial availability
G2 Feedback
Integration with App reviews
Integration with NPS tools
Integration with review aggregators
Integration with survey tools
Integration with user feedback tools
Integrative with common tools
Intuitive feedback process
Localized feedback
Logical grouping of feedback
Multichannel feedback collection
No coding skills required
No technical knowledge needed
Offers actionable insights
Powerful software integrations
Product improvement suggestions
Product performance improvement insights
Product performance tracking
Quick setup
Sign up convenience
Supports customer listening habit
System of record
Time-saver
Uncover product improvement areas
Aids product and CX improvement
Comprehensive customer insights
Convenient Slack channels
Customer needs comprehension
Customer-centric focus
Easy-to-access single platform
Easy-to-digest feedback format
Efficient feedback analysis
Efficient feedback collection
Enhanced customer understanding
Enhances feedback visibility
Enhances transparency in team
Feedback aggregation
Feedback analysis support
Feedback browsing facilitated
Feedback forwarded to Slack
Feedback transparency
Feedback visibility
Free trial availability
G2 Feedback
Integration with App reviews
Integration with NPS tools
Integration with review aggregators
Integration with survey tools
Integration with user feedback tools
Integrative with common tools
Intuitive feedback process
Localized feedback
Logical grouping of feedback
Multichannel feedback collection
No coding skills required
No technical knowledge needed
Offers actionable insights
Powerful software integrations
Product improvement suggestions
Product performance improvement insights
Product performance tracking
Quick setup
Sign up convenience
Supports customer listening habit
System of record
Time-saver
Uncover product improvement areas
Cons
Limited to Slack integrations
May require many tool integrations
No apparent customisation options
No dedicated mobile application
No explicit data security measures
No multi-language support mentioned
No offline access listed
No specific industry specialisation
Potential information overload in Slack
May require many tool integrations
No apparent customisation options
No dedicated mobile application
No explicit data security measures
No multi-language support mentioned
No offline access listed
No specific industry specialisation
Potential information overload in Slack
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