Ariglad is an artificial intelligence tool designed to auto-create and update knowledge base articles. It accomplishes this by analyzing customer support tickets and product release notes to provide current and relevant information.
The primary function of Ariglad is to assist in the maintenance of help centers, facilitating customer self-service by providing updated articles based on common support ticket inquiries.
This AI tool is also designed to integrate with existing communication platforms such as Zendesk or Slack for data analysis, ensuring a seamless transition for existing systems.
It generates a list of suggested new or updated articles for approval before auto-publishing to your knowledge base. Companies adopt Ariglad for a range of reasons including saving time by eliminating the need for manual updates, ensuring data security with SOC2 and GDPR compliance, and enhancing support operations by ensuring updated and relevant support content.
Ariglad's platform has a free trial offering, to allow potential users to test its functionality with their data before full deployment.
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Pros & Cons
Automatic Knowledge Base Updates
Analyzes Customer Support Tickets
Generates Relevant Content
Integrates with Zendesk
Integrates with Slack
Smooth transition for systems
Pre-publishing approval
Time-saving
SOC2 Compliant
GDPR Compliant
Enhances Support Operations
Platform free trial
Analyzes product release notes
Self-service help for customers
Auto creation of articles
Cut down manual updates
No credit card required for trial
Safe data handling
User-friendly
Increases support team's efficiency
Improve response times
Limited integration options
Potential security issues
Possibly inaccurate article generation
Automated updates might be inefficient
Relies on ticket analysis
No real-time data analysis
Only updates after approval
Limited free trial
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