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Ariglad

Description

Ariglad is an artificial intelligence tool designed to auto-create and update knowledge base articles. It accomplishes this by analyzing customer support tickets and product release notes to provide current and relevant information. The primary function of Ariglad is to assist in the maintenance of help centers, facilitating customer self-service by providing updated articles based on common support ticket inquiries. This AI tool is also designed to integrate with existing communication platforms such as Zendesk or Slack for data analysis, ensuring a seamless transition for existing systems. It generates a list of suggested new or updated articles for approval before auto-publishing to your knowledge base. Companies adopt Ariglad for a range of reasons including saving time by eliminating the need for manual updates, ensuring data security with SOC2 and GDPR compliance, and enhancing support operations by ensuring updated and relevant support content. Ariglad’s platform has a free trial offering, to allow potential users to test its functionality with their data before full deployment.

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Pros
Analyzes Customer Support Tickets
Analyzes product release notes
Auto creation of articles
Automatic Knowledge Base Updates
Cut down manual updates
Enhances Support Operations
GDPR compliant
Generates Relevant Content
Improve response times
Increases support team’s efficiency
Integrates with Slack
Integrates with Zendesk
No credit card required for trial
Platform free trial
Pre-publishing approval
Safe data handling
Self-service help for customers
Smooth transition for systems
SOC2 Compliant
Time saving
User-friendly
Cons
Automated updates might be inefficient
Limited free trial
Limited integration options
No real-time data analysis
Only updates after approval
Possibly inaccurate article generation
Potential security issues
Relies on ticket analysis

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